Privacy Policy

1. About this policy

Radhesh Creation operates this website to showcase and sell clothing, accessories, jewellery, gifting products, and related items. This policy describes the information we handle when you browse our website, create an account, place an order, submit a review, or contact us about a wholesale enquiry.

2. Information we collect

• Account details: information such as your name, email address, mobile number, and login credentials when you register or manage an account.
• Order and delivery details: recipient name, contact details, delivery address, items purchased, order history, coupon or discount details, and delivery instructions you provide at checkout.
• Payment details: payment method and transaction references, such as Razorpay order or payment identifiers, to verify and manage payments. Card, UPI, and banking credentials are handled by the payment provider and are not stored by Radhesh Creation through this website.
• Reviews: rating, review title, and comments you submit for products you have purchased. Reviews may be displayed on the relevant product page with your account name.
• Wholesale enquiries: business and contact name, mobile or WhatsApp number, email address (if provided), city, state, business type, product interests, estimated quantity, and message.
• Website and technical information: information needed for website operation, such as session and security data, cart state, browser or device information, and basic request logs.

3. How we use information

• Create and maintain your account and saved delivery addresses.
• Process orders, arrange delivery, confirm payments, and provide order updates.
• Respond to customer support and wholesale enquiries.
• Display product reviews and administer products and orders.
• Operate, protect, troubleshoot, and improve the website and prevent misuse.
• Meet applicable legal, tax, accounting, and regulatory requirements.

4. Payments

Online payments are processed by Razorpay or the payment method shown during checkout. Payment providers process payment credentials under their own privacy terms. We receive and retain relevant transaction details and references needed to confirm payment, fulfil orders, handle refunds or disputes, and maintain business records. Cash-on-delivery orders are processed using the order and delivery details you provide.

5. Cookies and sessions

The website uses cookies or similar session technologies to support functions such as sign-in, security, cart and checkout state, and remembering relevant preferences. Disabling cookies in your browser may affect some website features.

6. When we share information

We do not sell your personal information. We share only the information needed with service providers involved in operating the website, processing payments, communicating about orders, and delivering purchases. We may also disclose information where required by law or where necessary to protect our customers, business, or legal rights. Service providers handle information under their own terms and privacy practices.

7. Data retention and security

We retain account, order, payment-reference, and enquiry information for as long as needed to provide our services, manage disputes, and meet applicable legal and business record-keeping requirements. We use reasonable measures to protect information, but no website or electronic transmission can be guaranteed to be completely secure.

8. Your choices and requests

You can review or update certain account details through your account profile. You may also contact us to request access to, correction of, or deletion of personal information, subject to information we need to retain for completed orders or legal obligations. We may need to verify your identity before processing a request.

9. Third-party websites

Our website may link to payment providers or other third-party websites. Their privacy practices are governed by their own policies, which we encourage you to review.

10. Changes to this policy

We may update this policy when our website, services, or practices change. The latest version and its update date will be published on this page.

11. Contact Radhesh Creation